Do Not Sell My Personal Information

Last Updated: May 21, 2026

The security of your personal information is a fundamental principle at Botiqx. Operating as a British retailer, we strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Furthermore, we ensure that the rights of our customers within the European Economic Area (EEA) are fully respected in accordance with the EU GDPR standards.

Your Rights

If you are located in the UK or the EEA, you have the following legal rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request deletion of your data, subject to our legal record-keeping obligations (e.g., for HMRC tax purposes).
  • Restrict Processing: Request that we limit how your data is used.
  • Object to Processing: Object to our processing of your data, including for direct marketing purposes.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Lodge a Complaint: You have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

How We Use Your Data

At Botiqx, your personal data is handled exclusively for the following purposes:

  • Order Fulfilment: Processing and delivering your purchases directly to your door.
  • Support & Returns: Managing customer enquiries and coordinating any returns or exchanges.
  • Secure Transactions: Facilitating payments through our PCI-DSS compliant partners to ensure your financial safety.
  • Site Optimization: Enhancing your browsing experience on our website.
  • Communication: Sending essential updates regarding your order, including real-time tracking details.

We maintain a strict policy to never sell, trade, or rent your personal details to third parties. Information is shared only with our reliable service partners—including Shopify, Royal Mail, and DHL—and only as required to deliver our services to you.

How to Exercise Your Rights

If you wish to exercise any of your rights or have questions about your privacy, please contact our Data Protection lead at info@botiqx.com. We aim to respond to all requests within 30 days.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)